Course curriculum

  • 1

    Just Key Points (Audio)

    • Challenges Across the Service Value System Part A

    • Challenges Across the Service Value System Part B

    • Value Streams

    • Practice: Service Design

    • Practices: Software Development and Management, Release Management and Deployment Management

    • Practices: Service Validation and Testing and Change Enablement

    • Practices: Service Desk and Incident Management

    • Practices: Problem Management and Knowledge Management

    • Practices: Service Level Management and Monitoring and Event Management

    • Managing Queues and Build and Buy Considerations

  • 2

    Just Key Points Knowledge Test (Online)

    • Concepts and challenges across the service value system

    • Information and technology across the service value system

    • Value streams

    • Practices contributing to a value stream for a new service ​

    • Practices contributing to a value stream for user support ​

    • Prioritising and structuring​ work and activities

    • Build vs buy considerations​ and sourcing options​