Content

  • 1

    Just Key Points (Audio)

    • Designing Customer Journeys

    • Explore: Targeting Markets and Stakeholders

    • Engage: Fostering Stakeholder Relationships

    • Offer: Shape Demand and Define Service Offerings

    • Agree: Align Expectations

    • Onboard/offboard

    • Co-create (Provide and Consume)

    • Realise

  • 2

    Just Key Points Knowledge Test (Online)

    • Designing Customer Journeys

    • Explore: Targeting Markets and Stakeholders

    • Engage: Foster Stakeholder Relationships

    • Offer: Shape Demand and Define Service Offerings

    • Agree Align Expectations

    • Onboard/Offboard

    • Co-create and Realise

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