Content
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1
Welcome
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How to use this eLearning course
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2
Syllabus and Glossary
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ITIL4 FND Glossary
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ITIL 4 FND Syllabus
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3
Chapter 1 - Introduction
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Chapter 1 - Introduction
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Setting the Scene
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Introducing ITIL®
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4
Chapter 2 - Key Concepts of Service Management
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Chapter 2 - Key Concepts of Service Management
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L01: Key Concepts of Service Management
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L02: Key Concepts of Service Management
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L03: Key Concepts of Service Management
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Summary A (SM)
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KT01: Knowledge Test 01
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5
Chapter 3 - Key Concepts of ITIL®
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Key Concepts of ITIL®
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L04: Key Concepts of ITIL®
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L05: Key Concepts of ITIL®
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L06: Key Concepts of ITIL®
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L07: Key Concepts of ITIL®
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L08: Key Concepts of ITIL®
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L09: Key Concepts of ITIL®
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Summary B (ITIL)
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KT02: Knowledge Test 02
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6
Chapter 4 - ITIL® Practices
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ITIL® Practices
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L10: ITIL® Practices Introduction
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L11: ITIL® Practices
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L12: ITIL® Practices
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L13: ITIL® Practices
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L14: ITIL® Practices
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L15: ITIL® Practices
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L16: ITIL® Practices
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L17: ITIL® Practices
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L18: ITIL® Practices
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Summary C (Practices)
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KT03: Knowledge Test 03
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7
Chapter 5 - Full Revision
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Chapter 5 - Full Revision Exam Intro
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Full Revision Part A
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Full Revision Part B
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Audio - Just Key Points: Key Concepts of Service Management
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Audio - Just Key Points: Four Dimensions of Service Management
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Audio - Just Key Points: Service Value System and the Service Value Chain
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Audio - Just Key Points: The Guiding Principles
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Audio - Just Key Points: Continual Improvement, Information Security, Relationship and Supplier Management.
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Audio - Just Key Points: Change Enablement and Incident Management
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Audio - Just Key Points: IT Asset, Monitoring and Event and Problem Management
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Audio - Just Key Points: Release, Deployment and Service Configuration Management
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Audio - Just Key Points: Service Desk, Service Level and Service Request Management
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Just Key Points (PDF)
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8
Chapter 5A Just Key Points Knowledge Test (online)
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Key Concepts of Service Management
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Service Value System and Service Value Chain
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Four Dimensions of Service Management
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Guiding Principles
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Practices
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9
Chapter 5B Mock Exams (online)
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Chapter 5A - Mock Exams
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Mock Exam 1
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Mock Exam 2
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Mock Exam 3
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Mock Exam 4
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10
Chapter 6 - Non Examinable Practices
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Chapter 6 - Non Examinable Practices
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Non Examinable Rv2
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