Content
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1
Course Slide Decks (PDF)
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Part 1 Topics Covered
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Part 1 Slide Deck
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Part 2 Topics Covered
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Part 2 Slide Deck
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2
Syllabus (PDF)
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ITIL 4 Foundation Syllabus
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3
Just Key Points (PDF)
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Just Key Points Slide Deck
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4
Mock Exam Papers (PDF)
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Paper 1 Questions
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Paper 1 Answers
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Paper 2 Questions
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Paper 2 Answers
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5
Knowledge Tests (Online)
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FDN KT01 (Concepts of Service Management)
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FND KT02 (Four Dimension Model)
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FND KT03 (Guiding Principles)
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FND KT04 (SVS and SVC)
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FND KT05 (Practices)
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FND KT06 (Mixed Questions)
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FND KT07 (Mixed Questions)
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FND KT08 (Mixed Questions)
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FND KT09 (Mixed Questions)
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