Part 1 Topics Covered

Part 1 Slide Deck

Part 2 Topics Covered

Part 2 Slide Deck

ITIL 4 Foundation Syllabus

Part 1/12 Key Concepts of Service Management

Part 2/12 Four Dimensions of Service Management

Part 3/12 Service Value System & Service Value Chain

Part 4/12 Guiding Principles

Part 5/12 Continual Improvement & Change Enablement Practices

Part 6/12 Incident Mg & Problem Mg Practices

Part 7/12 Service Desk & Service Level Mg Practices

Part 8/12 Service Request Mg & Information Security Mg Practices

Part 9/12 Relationship Mg & Supplier Mg Practices

Part 10/12 IT Asset Mg, Configuration Mg & Monitoring and Event Mg Practices

Part 11 Release Mg & Deployment Mg Practices

Part 12/12 Close

Copy of Just Key Points Slide Deck (PDF)

Paper 1 Questions

Paper 1 Answers

Paper 2 Questions

Paper 2 Answers

FDN KT01 (Concepts of Service Management)

FND KT02 (Four Dimension Model)

FND KT03 (Guiding Principles)

FND KT04 (SVS and SVC)

FND KT05 (Practices)

FND KT06 (Mixed Questions)

FND KT07 (Mixed Questions)

FND KT08 (Mixed Questions)

FND KT09 (Mixed Questions)