Course curriculum

  • 1

    Welcome

    • How to Use this Course

  • 2

    Syllabus and Glossary

    • ITIL4 FND Glossary

    • ITIL 4 FND Syllabus

  • 3

    Chapter 1 - Introduction

  • 4

    Chapter 2 - Key Concepts of Service Management

    • Chapter 2 - Key Concepts of Service Management

    • L01: Key Concepts of Service Management

    • L02: Key Concepts of Service Management

    • L03: Key Concepts of Service Management

    • Summary A (SM)

    • KT01: Knowledge Test 01

  • 5

    Chapter 3 - Key Concepts of ITIL®

    • Key Concepts of ITIL®

    • L04: Key Concepts of ITIL®

    • L05: Key Concepts of ITIL®

    • L06: Key Concepts of ITIL®

    • L07: Key Concepts of ITIL®

    • L08: Key Concepts of ITIL®

    • L09: Key Concepts of ITIL®

    • Summary B (ITIL)

    • KT02: Knowledge Test 02

  • 6

    Chapter 4 - ITIL® Practices

    • ITIL® Practices

    • L10: ITIL® Practices Introduction

    • L11: ITIL® Practices

    • L12: ITIL® Practices

    • L13: ITIL® Practices

    • L14: ITIL® Practices

    • L15: ITIL® Practices

    • L16: ITIL® Practices

    • L17: ITIL® Practices

    • L18: ITIL® Practices

    • Summary C (Practices)

    • KT03: Knowledge Test 03

  • 7

    Chapter 5 - Full Revision (MP4-video, and MP3-audio)

    • Chapter 5 - Full Revision Exam Intro

    • Full Revision Part A

    • Full Revision Part B

    • Audio - Just Key Points: Key Concepts of Service Management

    • Audio - Just Key Points: Four Dimensions of Service Management

    • Audio - Just Key Points: Service Value System and the Service Value Chain

    • Audio - Just Key Points: The Guiding Principles

    • Audio - Just Key Points: Continual Improvement, Information Security, Relationship and Supplier Management.

    • Audio - Just Key Points: Change Enablement and Incident Management

    • Audio - Just Key Points: IT Asset, Monitoring and Event and Problem Management

    • Audio - Just Key Points: Release, Deployment and Service Configuration Management

    • Audio - Just Key Points: Service Desk, Service Level and Service Request Management

  • 8

    Chapter 5A Just Key Points Knowledge Test (online)

    • Key Concepts of Service Management

    • Service Value System and Service Value Chain

    • Four Dimensions of Service Management

    • Guiding Principles

    • Practices

  • 9

    Chapter 5B Mock Exams (online)

    • Chapter 5A - Mock Exams

    • Mock Exam 1 - Not graded (answers and explanations revealed)

    • Mock Exam 2 - Not graded (answers and explanations revealed)

    • Mock Exam 3 - Not graded (answers and explanations revealed)

    • Mock Exam 4 - Graded (the answer you submit is confirmed correct or incorrect ONLY)

  • 10

    Chapter 6 - Non Examinable Practices

    • Chapter 6 - Non Examinable Practices

    • Non Examinable Rv2