This course is PeopleCert approved comprising of, MP4-video lessons presented by a real-life ITIL® accredited instructor, the official exam + a free exam retake (known as Take2), knowledge test questions, and access to the official PeopleCert eBook. If you prefer to learn more before you buy, simply click on the "ITSM Assist (Home)" tab above, and head to "ITIL Self-paced ITIL Version 5".